These are the terms that apply when you shop at Evess. If you have any questions, you are always welcome to contact us.
1.1 These general terms apply when you, as a consumer, order through our website www.evess.se. The agreement is made between you and Evess AB, company registration number 559203-6866. Contact details and other information about Evess AB can be found on our contact page.
1.2 We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).
1.3 You must be at least 18 years old to order from us. Under Swedish law we cannot grant credit purchases to persons under 18, and we cannot register a vehicle to a person under 18. We reserve the right to refuse or change an order, for example if incorrect personal details have been provided or payment is not received.
1.4 We reserve the right to products selling out and to errors in images and texts on the website, for example in product descriptions, technical specifications, prices or stock status. We may correct such errors and update the information at any time. If an error affects your order, we will contact you before proceeding.
1.5 All content on the website is owned by Evess AB or our licensors and is protected by intellectual property rights. Trademarks, product names, images, graphics and texts may not be copied or used without written consent from Evess AB.
1.6 When you buy an electric moped, you agree that Evess AB uses your personal identity number to register you as the new owner with the Swedish Transport Agency.
2.1 To shop with us you need to accept these terms. By accepting them you also confirm that you have read how we handle personal data and cookies.
2.2 The agreement is made when we have confirmed your order and you have received an order confirmation by email. Keep the order confirmation – it is also your proof of warranty.
3.1 All prices are in Swedish kronor including VAT. Shipping within Sweden is included unless otherwise stated at checkout.
3.2 You can pay with the payment methods shown at checkout. For invoice or instalment payments, our payment partner may carry out a credit check. We reserve the right to limit or change payment methods.
3.3 Discounted prices on accessories offered with the purchase of an electric moped apply only when the accessory is bought together with an electric moped.
4.1 We may sometimes offer campaigns with more favourable terms than these, for example for payment. Campaign terms apply during the campaign period and to the products included, while stocks last. When the campaign ends, these terms apply. Discount codes cannot be combined with each other.
5.1 Products in stock are normally delivered within 2–4 working days. Pre-ordered products are delivered according to the delivery time shown on the product page and at checkout.
5.2 The electric moped is delivered registered and with a number plate. The risk for the goods passes to you when you or your representative have received them.
6.1 Under Swedish distance selling law you have a 14-day right of withdrawal. At Evess you may cancel your purchase within 30 days of you or your representative receiving the goods.
6.2 You may test ride the electric moped at home for up to 50 km and still use your right of withdrawal. If the goods have been used more than necessary to establish their nature and function, we may deduct the loss in value (see 6.5).
6.3 Notify us by email before the withdrawal period ends. State your name, address, order number and the product concerned.
6.4 You pay the return shipping and are responsible for the goods until they are back with us. The goods must be returned within 30 days of notifying us, well packed and preferably in the original packaging. Example return costs: small parcel SEK 200, electric moped (pallet freight) SEK 1,500.
6.5 We refund what you have paid, including the original delivery cost. We may deduct for loss in value if the goods have been handled more than necessary to establish their nature and function.
6.6 We refund you no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods back.
7.1 In addition to your statutory right to complain, Evess provides a warranty: 2 years on the electric moped and 1 year on the battery from the day of delivery. The warranty covers manufacturing defects. It does not cover normal wear (for example tyres, brake pads and bulbs) or damage caused by accidents, incorrect use, lack of maintenance or modifications of the product, such as conversion or tuning.
7.2 Annual service is mandatory. The electric moped must be serviced at one of Evess’s authorised service workshops at least once a year – the first time no later than 12 months after delivery. Regular service is important for your safety and a condition for the warranty in 7.1 to apply. Keep the receipt or service record as proof of service.
7.3 The electric moped must be used, charged and maintained according to our user manual.
7.4 The warranty and the service requirement do not limit your rights under the Swedish Consumer Sales Act. You may always complain about defects that existed when you received the goods for up to three years. Notify us as soon as possible after discovering a defect – a complaint within two months is always considered timely.
7.5 Stated specifications, such as range, apply under ideal conditions and are affected by temperature, load, terrain and riding style, among other things.
7.6 If a complaint is approved, we pay the return cost. We aim to resolve complaints within 30 days. If a complaint is not approved, for example because the fault is due to wear or incorrect use, we will explain why.
We are not liable for delays or obstacles caused by circumstances beyond our control, such as labour disputes, epidemics, war, fire, decisions by authorities or failures by subcontractors as a result of such events. We will inform you if such a situation arises. If it lasts more than two months, both you and we have the right to cancel the purchase.
We may update these terms. The version in force when you place your order applies to your purchase.
10.1 Please contact us first if you are dissatisfied – we always want to find a solution. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes, www.arn.se, or use the EU online dispute resolution platform.
10.2 Swedish law applies to the purchase. Disputes that are not resolved by agreement or through ARN are decided by a Swedish general court.
These terms were established by Evess AB on 28 April 2019 and last updated on 19 October 2026.
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